Orders & Returns


Common Q&A:

Q: Must I create an account to purchase?
A: It is not necessary to create an account to purchase, but you might miss out on deals and pre-order reminders.


Q: How long does it take for orders to process?
A: Usually 2 to 3 business days, but it may take up to 7 business days.


Q: How long does it take for my items to arrive?
A: Depending on the location, it may take up to 7 to 12 business days.


Q: How long does it take for the refund?
A: The refund process is processed thru paypal, and the time will vary depending on paypal and your bank.


Q: What happens when there is a defect on my order?


Q: Can I cancel my order after it is processed?
A: We cannot cancel any order once it is processed.


Q: Can you ship outside of United States?
A: Unfortunately, we only ship within the United States.


Q: Does the educational store do drop shipping?
A: We do not ship to any commercial address for shipping as the system will only process a PO box or a residential address.


Q: Will the order require a signature confirmation?