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Orders & Returns

 

Common Q&A:

Q: Must I create an account to purchase?
A: It is not necessary to create an account to purchase, but you might miss out on deals and pre-order reminders.

 

Q: How long does it take for orders to process?
A: Usually 2 to 3 business days, but it may take up to 7 business days.

 

Q: How long does it take for my items to arrive?
A: Depending on the location, it may take up to 7 to 12 business days.

 

Q: How long does it take for the refund?
A: The refund process is processed thru paypal, and the time will vary depending on paypal and your bank.

 

Q: What happens when there is a defect on my order?
A:

 

Q: Can I cancel my order after it is processed?
A: We cannot cancel any order once it is processed.

 

Q: Can you ship outside of United States?
A: Unfortunately, we only ship within the United States.

 

Q: Does the educational store do drop shipping?
A: We do not ship to any commercial address for shipping as the system will only process a PO box or a residential address.

 

Q: Will the order require a signature confirmation?
A: